❓ Frequently Asked Questions

How do I book a taxi?

Download the One Taxi app, enter your journey details and confirm in seconds. You can also use our Web Booker.

Where do I meet my driver?

For journeys into the city and seafront, we advise to book your pick up from either the Grand Central Pub, Surrey Street or the Ibis Hotel, Queens Road.

For journeys north of Brighton Station we suggest to book your taxi from the Brighton Station car park at the rear of the station.

How can I identify my taxi driver?

You will receive notifications of drivers name and vehicle details in the app, alongside live location tracking so you can easily find and make contact with your taxi.

Can I book in advance?

Pre-booking is available on the app and web booker up to 30 days in advance. Just enter your desired time and date for your journey when making your booking.

Unlike ridesharing apps we do not increase fares or surcharge for pre-bookings.

What time should I pre-book my taxi for at Brighton Station?

We would advise to book your taxi 10 minutes after your train arrives to allow time to alight and exit the station to your pick up point.

Trains are frequently delayed, so allow a little extra time for your arrival.

Please note at peak times there are often tickets inspections at the ticket barriers at Brighton Station that will likely delay your exit.

I pre-booked my taxi, but my train is now delayed. Can I change the pick up time?

Of course. You can edit your booking in the app to adjust your arrival time if you are delayed.

How much is a taxi from Brighton Station?

Fares depend on distance and journey type. Enter your pick-up and destination in the One Taxi app and you'll see your fixed fare before you book.

Some example fare estimates can be found below.

• Brighton Station → Brighton Palace Pier - £6

• Brighton Station → The Lanes - £5

• Brighton Station → Brighton Marina - £12

• Brighton Station → American Express Community Stadium - £20

• Brighton Station → Hove - £10

  Fares may vary dependent on exact locations entered on booking

How much is a taxi from Brighton Station to Gatwick

Fixed fare transfers from Brighton to Gatwick start from £60 (including drop off charge). Enter your exact pick-up point in the app to see your fare.

Do you offer airport transfers?

Yes. We provide fixed fare transfers from Brighton Station to Gatwick, Heathrow, Stansted, Luton and other major UK airports, and we monitor your flight so we can adjust your pick-up if needed.

Can I book a taxi to London?

Yes, we often make taxi journeys to London. Rather than travelling to a train terminal, you can skip having to transfer on to the underground and go direct to your destination.

Your fixed fare will include the congestion charge.

Is One Taxi available 24/7?

Yes, our service operates 24 hours a day, 365 days a year, including weekends and holidays.

Are larger taxis available for groups?

We have a range of multi seaters available that can accommodate from 5 passengers up to 8. Just select your required vehicle type on the app to check their availability.

Can I pay by card?

You can pay for your journey however suits you best. Drivers accept cash or card in the car, but we advise adding your card details to your passenger profile for seamless payments on the go.

All major credit cards are accepted as well as Google Pay & Apple Pay.

Can my pet travel with me?

Of course! Please select Pet Friendly Car from the vehicle options and enter in the notes which type of animal is travelling so an appropriate taxi can be sent.

Four legged friends travel free! Unlike other apps, we don’t expect passengers to pay more for a Pet Friendly Vehicle, just standard fares for all passengers and pets.

Do you travel out of town?

One Taxi goes wherever you go! No journey is too far (or too short).

At Brighton Station and you train is cancelled or delayed? We can get you anywhere in minutes. Just enter your destination on the app and away you go.

Any other questions? Get in touch!